by David E. Shellenberger on June 1, 2026
Each week, I compile the resources related to leadership, personal growth, and professional development I shared on social media the prior week, with the accompanying quotations.
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Jeannie Walters:
“The leadership blind spot that’s quietly killing revenue” (5-21-26).
“[C]ustomer service is reactive — it’s what happens when something goes wrong. Customer experience is proactive — it’s every interaction, every touchpoint, every moment between a brand and a customer that shapes their perception and their loyalty.”
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by David E. Shellenberger on May 25, 2026
Each week, I compile the resources related to leadership, personal growth, and professional development I shared on social media the prior week, with the accompanying quotations.
……..
Gary Burnison, CEO of Korn Ferry:
“Something to Believe In” (5-4-26).
“Believing in someone, especially when they are in doubt, is an expression of confidence—and believing for others is a purposeful action. It turns fear into confidence, ambivalence into motivation.
Here’s the thing, though. We have to believe in ourselves first—before we can aspire to inspire others.”
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