by David E. Shellenberger on June 8, 2026
Each week, I compile the resources related to leadership, personal growth, and professional development I shared on social media the prior week, with the accompanying quotations.
……..
Randy Conley, Blanchard:
“Leaders as Environmental Curators” (6-25-26).
“Leaders shape the environment people experience at work.
You can feel the difference almost immediately.
Some workplaces energize people while others quietly drain them. Some teams operate with trust, adaptability, and healthy accountability, while others struggle with confusion, tension, or burnout.”
…….. [click to continue…]
by David E. Shellenberger on June 1, 2026
Each week, I compile the resources related to leadership, personal growth, and professional development I shared on social media the prior week, with the accompanying quotations.
……..
Jeannie Walters:
“The leadership blind spot that’s quietly killing revenue” (5-21-26).
“[C]ustomer service is reactive — it’s what happens when something goes wrong. Customer experience is proactive — it’s every interaction, every touchpoint, every moment between a brand and a customer that shapes their perception and their loyalty.”
…….. [click to continue…]
