Each week, I compile the resources related to leadership, personal growth, and professional development I shared on social media the prior week, with the accompanying quotations.
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Jeannie Walters:
“The leadership blind spot that’s quietly killing revenue” (5-21-26).
“[C]ustomer service is reactive — it’s what happens when something goes wrong. Customer experience is proactive — it’s every interaction, every touchpoint, every moment between a brand and a customer that shapes their perception and their loyalty.”
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Frank Sonnenberg:
“Let It Go…Just Let It Go” (4-28-26).
“The fact is, holding grudges, reliving disappointments, or regretting past mistakes is destructive, debilitating, and harmful to your well-being. As Viktor Frankl, philosopher, writer, and Holocaust survivor, said, ‘When we are no longer able to change a situation, we are challenged to change ourselves.’ Let it go.”
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Startup Archive:
“Shopify CEO Tobi Lutke explains Goodhart’s law and why he doesn’t like KPIs or OKRs” (2-6-25).
“The moment a metric becomes a goal, it’s no longer a useful metric. …. [N]o metric by itself is a complete heuristic for a complex business. …. [There are] a million different tensions in a company, and you can’t keep all of them in harmony by optimizing for one thing.”
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Arthur Brooks:
“How to Create Your Calling” (4-6-26).
16:20: “You don’t need a balance between your work and your life, because your work should be part of your life. …. You should look for work-life integration.”
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David Burkus:
“What Leaders Get Wrong About Emotional Intelligence”
(10-13-25).
“[L]ike it or not, emotions drive behavior. And if you’re ignoring emotions, you’re not just missing a few soft skills—you’re missing one of the most powerful levers of performance, engagement, and collaboration.”
