Each week, I collect the resources related to leadership, personal growth, and professional development I shared on social media the prior week, with the accompanying quotations.
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Candace Smith, in her recently published book, Etiquette in the Business of Living, Day by Day (p. 128):
“Good etiquette fosters effective leadership. By being polite and considerate, you can cultivate positive and inclusive work environments, regardless of whether you have an official leadership title.”
I was honored to be one of the book’s reviewers, along with Vernon L. Smith and Deirdre Nansen McCloskey.
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Victoria Bough et al., McKinsey & Company, on the power of enhancing the customer experience:
“Experience-led growth: A new way to create value” (3-23-23).
“The CEO had a wake-up call on his morning commute when he listened in to customers’ calls to the telco’s call centers. Their frustration shocked him—and spurred a turnaround that saw his team line up and tackle pain point after pain point.”
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Dan Bigman interviews Stephen M.R. Covey:
“AI Innovation Is a Matter of Trust” (5-6-25).
“‘I can have people become empowered, enabled and amplified by taking the things AI can do and blending that with gifts and endowments that are uniquely human—creative imagination, independent will, personal connection, empathy, caring, authenticity, courage, human intuition, conscience and self-awareness, along with meaning and purpose.'”
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Soren Kaplan:
“Head, Heart, Hands: Drive Change That Actually Sticks” (5-8-25).
“When employees feel emotionally connected to the change, they become active participants instead of passive bystanders.”
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The Center for Leadership Studies:
“Mastering the Art of Persuasion: Communication Techniques for Leaders“
“Three critical rhetorical techniques — ethos, pathos, and logos — can significantly impact and enhance your ability to lead and persuade.”
